The Game Fair Terms and Conditions of Ticket purchase (including
hospitality, parking, entrance and other tickets).
9th July 2021
Welcome. We are committed to providing you an excellent user experience when you use this
site to buy tickets. If you have any questions about the tickets service or these terms we would
be delighted to help. If the query relates to these terms please raise it with us prior to
purchasing any tickets, if your query relates to the event please contact the organisers. You can
contact us by emailing us at [email protected].
Definitions and interpretation
“Event” means the show, exhibition, concert, theatre and/or festival for which the tickets are
being offered.
“Organiser” means the person, firm or company staging the Event.
“Tickets” means tickets including electronic tickets for the Event for the right to attend the
Event.
“Venue” means any facilities or locations of any nature where the Event is being held.
“You” means you. “Your” shall be read accordingly.
Introduction and how these terms apply
The event Organiser may have their own terms (“Additional Terms”) that apply to the sale and/or
use of Tickets and they require us to notify you of these terms and impose them on you when
you buy a Ticket from our site.
These Additional Terms will apply in addition to these terms. For example Organisers may
require certain events to have age restrictions. We will ensure these Additional Terms are
indicated and clearly featured during your order/purchase process. In order for the Organiser to
provide the tickets to you, you must agree to be bound by these terms and the Additional Terms
as indicated to you. These will form a legally binding contract so please do take the time to read
them and make sure you understand them. If you use the site or the ticket services on the site
you will be agreeing to accept these terms and the Additional Terms. If you do not agree to
accept them you must not use the site or the ticket services on the site.
We recommend you review the terms each time you purchase Tickets from the site and print a
copy of them for your future reference as we intend to rely upon them. If you are uncertain
about your rights or think the terms are not complete/accurate, please contact us before placing
an order so we can discuss your query/concern.
Changes to these terms
We reserve the right to change, modify, add to, or delete portions of these terms at any time
including to reflect changes affecting the Ticket services, Ticket Provider requirements,
payment methods, relevant laws and regulatory requirements.If we do change the terms, we will post the changes on this page and will indicate the effective
date at the top. You are responsible for regularly reviewing these terms so that you are aware of
any changes. Your continued use of the site after any such changes constitutes your
acceptance of the new terms and you will be subject to the policies and terms in force at the
time that you order the relevant Tickets from us. If you do not agree to (or are unable to comply
with) the terms as amended, please do not continue to use the site.
You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf
and to register for use of this site.
If you are under 18 but at least 13 years of age, you must present these terms to your parent or
legal guardian, and he or she may consent to them on your behalf. Children under the age of 13
may not purchase tickets and parents or legal guardians may not consent on their behalf.
By registering, you agree that (i) you have read, understood and will be bound by these terms
and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age
requirements; and (iii) you have provided accurate and truthful information in the registration
process.
Personal Information
You will be required to complete the purchase process by providing certain information (name,
email address, address and telephone number).
By using the site you agree we may hold, store and use the personal information you provide for
the purpose of providing the Ticket services. For further information on this please see our
privacy policy. It is your responsibility to keep us updated with any changes to your details
(including contact address, telephone number or email address). Please do update us on any
changes promptly as we will use the details we have to despatch tickets, notify you of
cancellations etc.
Tickets
All Tickets are sold subject to availability and to these terms.
Tickets may be restricted to a maximum number. Any such restriction shall be notified to you at
the time you book the Tickets. We reserve the right to cancel Tickets purchased in excess of
this number and without the Organiser’s agreement, without prior notice unless the excess
purchase was due to our error.
It is your responsibility to check your Tickets when you receive them as if you have made a
mistake it cannot always be rectified after purchase. Please check your Tickets on receipt
carefully and contact us immediately by emailing us at [email protected] if there
is a mistake.
A valid Ticket must be produced for entry to an Event. Removing any part of, altering or
defacing the Ticket may invalidate your Ticket.
Please keep your Tickets safe. We will not be responsible for any Ticket that is lost, stolen or
destroyed. Refunds will not be made on lost or unused tickets.
Duplicates may be issued at the discretion of the Organiser. If duplicates are issued, we may
charge a reasonable administration fee.
Where a concession is claimed, proof of identity and entitlement (for example of age or student
status) may be required.Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on
you to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or
intellectual property appearing on the Ticket.
Placing an order and price and payment
The contract for the purchase of any Ticket will be between you and the Organiser. These
contracts will only be formed when the Organiser has received payment in full for the Ticket(s).
Until such time there is no contract between you and the Organiser for the Ticket(s) or related
services. The Organiser reserves the right in its sole discretion to reject any order it receives.
The price of any Ticket will be as quoted on this site at the time we accept your order, except in
the case of obvious error. This price will include VAT where applicable but is exclusive of any
booking fee and collection or delivery fee which will be indicated to you during the order
process (including on the breakdown of costs on the order page and confirmation of order
page). Prices are subject to change at any time.
We use our best efforts to ensure that the prices of Ticket(s) displayed on our site are correct. If
an error or inaccuracy is discovered and we have not yet taken payment we will normally reject
your order for Tickets and notify you of such rejection. You will then be able to order the Tickets
at the correct price if you wish (subject to availability).
We are under no obligation to provide the Ticket(s) to you at the incorrect (lower) price if the
pricing error is obvious and unmistakeable and could have reasonably been recognised by you
as a pricing mistake. We reserve the right to withdraw from any contract in the case of obvious
and unmistakable pricing errors.
Payment for all Tickets must be made by Visa or MasterCard. By providing the details of a
credit or debit card, you confirm that you are authorised to purchase the Tickets and that you
are the holder of the relevant credit or debit card or are expressly authorised to use this to
purchase the Tickets.
We use a third party payment provider to assist us to process payment.
We reserve the right to cancel bookings which we reasonably suspect to have been made
fraudulently.
Delivery
We will offer you delivery options (which may include box office collection) as part of the Ticket
order process. Your Ticket(s) will be despatched once received from the Organiser in
accordance with the delivery option chosen.
If postal delivery is chosen, Tickets will be delivered to the billing address of the debit/credit
card holder unless you specify an alternative delivery address. If Tickets despatched by Royal
Mail ordinary post, special delivery or registered post are returned as “addressee unknown” we
reserve the right to cancel your booking and refund the Ticket price only (i.e. you will not receive
a refund of the booking fee or the collection or delivery fee) or to charge you an additional
delivery fee (which will be an amount equal to the delivery fee for the Tickets indicated to you
when you place your order) if we agree to re-deliver the Tickets to an alternative address. The
additional delivery fee will be charged for each and every attempted re-delivery of the Tickets
even if the Tickets are again returned to us as “addressee unknown” (i.e. if the delivery fee is
£2.50 you will be required to pay this when you place your order and will be required to pay
£2.50 again each and every time we attempt to redeliver the Tickets). Each additional delivery
fee must be received by the Organisers before the Tickets are despatched for re-delivery.If your Tickets are being sent to you and you have not received your Tickets from us 72 hours
prior to the Event, please contact us by emailing us at [email protected]
We reserve the right to make Tickets available for collection at the Venue box office, for
example if there is not sufficient time to post the Tickets before the Event is to take place. You
will be notified by telephone, email or in writing of the arrangements for collection (using the
details provided at the time of ordering) if this becomes necessary.
If you are collecting your Tickets from the Venue box office, you must have your
acknowledgement of order and the credit/debit card used to make the order with you. If you do
not bring the required forms of identification you may not be able to receive the Tickets. We will
notify you when your Tickets are available for collection.
Where available, Ticket concessions will be notified to you at the point of purchase (e.g.
student). By ordering a discounted concession Ticket you accept that, in order to gain entry,
you or the relevant member of your party must be able to provide, at the Event, valid
photographic proof of entitlement to the concession in a form which is acceptable to the
Organiser. Age restrictions for Events will also be notified to you at point of purchase. By
ordering a Ticket for an Event to which an age restriction applies you accept that, in order to
gain entry, you and each member of your party must be able to provide valid photographic
proof that each of you meet the minimum age requirement for the Event in a form which is
acceptable to the Organiser or Venue at the Event. You accept that your Tickets may be
withheld and you and/or members of your party may be refused entry if you are unable to
provide such proof. We shall not be liable for any refusal of entry if you and/or the relevant
members of your party are unable to provide such proof.
Changes to Event and cancelled/re-scheduled Events
The Organiser reserves the right to make alterations to the published Event programme where
reasonably necessary.
It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and
the date and time of any re-scheduled Event.
Where an Event is cancelled or re-scheduled, we will use our reasonable endeavours to notify
you using the details you provided us at the time of ordering. We cannot guarantee that you will
be informed of such cancellation before the date of the Event.
Refunds/exchanges
After you have purchased a Ticket it cannot be exchanged or refunded.
Where (i) an Event is cancelled by the Organiser; or (ii) an Event is cancelled or curtailed
because of circumstances beyond our control, we shall not be liable to make any refund or pay
any compensation beyond the refunds that may be payable under the Organiser’s rules.
Where a refund is sought you must bring this to our attention as soon as possible upon
becoming aware of such change or cancellation. The refund for Tickets will be for the face value
of the Tickets purchased only (unless otherwise stated). In order to claim your refund, please
apply within 90 days by emailing us at [email protected]. We may require you to
return your complete unused Tickets, if received. It is your responsibility to ensure that Tickets
are returned where required. We recommend using registered or special delivery post to return
your Tickets. Refunds shall only be made to the person who purchased the Tickets and, when
possible, shall be made using the same method used to purchase the Tickets.These terms do not and shall not affect your statutory rights as a consumer. For further
information about your statutory rights you can contact Citizens Advice, Consumer Direct or the
Department for Business Innovation and Skills.
Resale/use of Tickets
Tickets are only for your personal use or that of your party. We reserve the right to cancel any
Tickets if you resell or attempt to resell such Tickets in breach of this section (including any
resale or attempted resale of Tickets at a higher price than the purchase price, for example
tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket
may be refused entry or ejected from the Venue.
Re-sales or transfers of Tickets (even within your party) may be prohibited for certain Events by
the specific terms of those Events (for example free tickets, tickets to charity events or events
where age restrictions may apply may not be capable of being transferred).
You may not, without the prior consent of the relevant Ticket Provider use any Ticket in
advertising, promotions, competitions, free draws etc.
Prize Winners
Where prizes are offered, they are awarded as described at the point of promotion. Unless
otherwise stated, winners are responsible for any and all additional costs, obligations, or
requirements connected with the acceptance and use of the prize.
Void Tickets
Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced
by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or
provide entry to an Event may be considered to be a trespasser and may be liable to be ejected
and subject to legal action. Void Tickets are non-refundable.
Conditions of Admission
You must comply with the instructions and directions given by Organiser and Event staff and
stewards and with all relevant laws, safety announcements and Event regulations whilst
attending the Event.
The Organiser reserves the right to refuse Ticket holders admission to the Event in reasonable
circumstances including for health and safety, licensing reasons or where a Ticket is void.
The Organiser also reserves the right to request that Ticket holders leave the Event at any point
on reasonable grounds and may take any appropriate action to enforce this right. By way of
example, the Organiser may remove a Ticket holder who:
• has behaved in the Event in a matter which, in the reasonable opinion of the Venue has,
or is likely to affect the enjoyment of other visitors; or
• uses threatening, abusive or insulting words or behaviour or in any way provokes or
behaves in a manner which may provoke a disturbance; or
• in the reasonable opinion of the Organiser is acting under the influence of alcohol or
drugs; or fails, when required, to produce proof of identity or age.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own
behaviour.
The use of equipment for recording or transmitting any audio, visual or audio-visual material or
any information or data inside the Event is strictly forbidden. Unauthorised recordings, tapes,
films or similar items may be confiscated and destroyed. The Organiser will not be liable for any
loss, theft or damage to confiscated items.Ticket holders entering the Event may be filmed, photographed and/or recorded for broadcast,
event promotion or security purposes. The Organiser may use such films and recordings
without payment and without further notice.
Exhibitors and third parties who have been granted official press accreditation may also film,
record or photograph visitors for promotional purposes. These recordings may be used without
payment and without further notice.
Ticket holders shall not bring into the Venue or display or distribute at the Event any
sponsorship, promotional or marketing materials.
Please refer to Event specific terms and condition for any restrictions to entry with food,
beverages, bottles, cans, containers, animals and other possible restrictions which will vary
from event to event.
The Organiser reserves the right to conduct security searches from time to time and confiscate
any item which, in the reasonable opinion of the Organiser, may cause danger or disruption to
other visitors to the Event or is one of the items not permitted in the Venue including as listed at
section above.
Privacy Policy
The Organiser is committed to ensuring your privacy is protected. This section explains how we
use the information we collect about you on our tickets site and the procedures we have in
place to safeguard your privacy. By submitting your information and using this site, you consent
to the collection, storage and processing of your personal information by us in the manner set
out in this privacy policy. If we change our privacy policy we will post the changes on this page
so that you are aware of them. We advise you to check this page regularly.
If you purchase a Ticket you will be asked to provide personal information (such as name,
address, email address and telephone number etc) and financial information. We use this
information to fulfil your order and notify you of the status of your order and process your order
(for example to verify financial details provided, to despatch tickets and to contact you
regarding an Event if necessary). We will provide this personal information to third parties used
to operate the Tickets service (for example Royal Mail, despatch companies and payment
processing companies) and will require that they only use the data as strictly necessary to
provide the Tickets service. In assessing your order for Tickets we may also provide your
information to third parties to help to ensure that your payment details are not being used
without your consent and to assist in the detection and prevention of fraud.
If you consent to us doing so (eg by way of tick box in the purchase process) we may send you
marketing messages using the details that you provided upon registration. You can unsubscribe
from receiving marketing messages by clicking on the unsubscribe link in any such message or
by contacting us here.
We monitor customer traffic on an aggregate basis in order to help us develop and improve our
site for the benefit of our customers. We may provide aggregate statistics about our customers,
sales traffic patterns and related site information to reputable third party vendors and relevant
affiliate partners, but these statistics will not include any personally identifying information.
We may disclose personal information where we believe in good faith that this release is
reasonably necessary to comply with the law.
We do not without your consent (eg by way of tick box in the purchase process) provide
personal data we have collected to third parties for marketing purposes.The processing of credit & debit cards is undertaken by www.andersonzaks.com on behalf of
the Organiser, through a secure hosted connection. No card data is stored by the Organiser for
these purposes & customer details are only used to send the tickets to the purchaser.
The Organiser has implemented technology and security features to safeguard the privacy of
your personal information from unauthorised access or improper use. We employ Secure
Sockets Layer (SSL) encryption software to secure your personal data and payment information.
This is to prevent unauthorised access or unlawful processing of your personal information. We
will continue to enhance our security procedures as new technology becomes available. Whilst
we make every effort to ensure that your information is secure on our system, no data
transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot
guarantee the security of any information you transmit to us, and you do so at your own risk.
Because the internet infrastructure is global, and it is not possible to predict the routes that
information sent over the internet will take, the information you provide may be transferred
temporarily via a route which takes it outside the European Economic Area as it passes
between you and us. Territories outside of the EEA do not always have strong data protection
laws. By submitting your information to this site you consent to this transfer.
We use cookies on our site. These allow us to collect data which assists us in improving our site
and enhancing your experience of our site.
Cookies are electronic tags that contain small amounts of information which are placed on your
computer in the process of sending your computer a file, such as a web page. A cookie is a
unique identifier that tells a site when a computer that has previously visited the site returns and
what pages it requests on each of its visits. Cookies can track where you travel on a site and
what you look at and compile statistical reports on site activity.
Cookies make it easier for you to use our site during future visits. You may set up your
computer to reject cookies by the privacy settings for your web browser, (usually located under
the Tools menu, choose Internet Options, then Privacy) although in that case you may not be
able to use certain features on our site. For more information on use of cookies on our site
please contact [email protected]
Disclaimers and limitation of liability
PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR
LIABILITY TO YOU
Personal arrangements including travel, accommodation or hospitality relating to the Event
which have been arranged by you are at your own risk.
The Organiser does not accept any responsibility for loss or damage to personal property
brought to the Event or Venue.
You agree you will have no claim against us, in respect of any decision to remove Events from
this site or any decision to suspend or terminate your access to this site.
In the absence of any negligence or other breach of duty by the Organiser, the use by you of the
site is entirely at your risk.
The Organiser warrants that it will provide the Tickets service with reasonable skill and care and
substantially as described in these terms. The Organiser does not make any other promises or
warranties about the site or the Tickets service. In particular the Organiser does not make any
guarantee of any specific results from the use of this site (including any search function on it).For the purposes of this section, “Force Majeure” means any cause beyond our control
including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of
terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out,
weather, third party injunction, national defence requirements, acts or regulations of national or
local governments. We will not be liable to you for failure to perform any obligation under these
terms to the extent that the failure is caused by Force Majeure.
The Organiser will not be liable under these terms for any loss or damage caused by the
Organiser or any of its employees or agents in circumstances where:
• there has been no breach of a legal duty of care which is owed by the Organiser or any
of its employees or agents; or
• the loss or damage is not a reasonably foreseeable result of any breach of these terms.
The Organiser will not be liable under these terms for any increase in the loss or damage you
suffer resulting from your actions or a breach by you of these terms.
Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to
the value of such Ticket and any booking fee or delivery fee that you have paid.
You will be responsible for all claims, liabilities, damages, costs and expenses suffered or
incurred by us as a result of your breach of these terms or default in the discharge of your
obligations.
Nothing in these terms shall have the effect of excluding or limiting either our liability or your
liability for fraud or for death or personal injury caused by our/your negligence (as applicable).
Intellectual Property Rights
The site and its look and feel (including without limitation the site design, text, graphics and all
software and source codes connected with the site) are protected by copyright, trade marks,
patents and other intellectual property rights and laws. You are authorised to use the Tickets
and this site only for personal, non-commercial use (ie you can visit, view and print a copy of
any page on this site for personal non-commercial use only). None of the content may be
downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior
written consent of the Organiser.
You must not use the site for any purpose that is unlawful or prohibited by these terms.
If you breach these terms
If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all
of the following actions:-
• issue a warning to you;
• effect an immediate, temporary or permanent withdrawal of your access to your account
and/or the site however you will remain responsible for all outstanding amounts on your
account;
• cancel your order for Ticket(s);
• take legal action against you; and/or
• disclose such information to law enforcement authorities as we reasonably feel is
necessary.The responses described above are not limited and we may take any action we reasonably
deem appropriate.
Termination
We have the right to terminate your access to the site at any time, without notice, for any
reason, including without limitation, breach of these terms. We may also at any time, at our sole
discretion, discontinue the site or any part thereof without prior notice and you agree that we
shall not be liable to you or any third party for any termination of your access to the site.
Waiver
If we delay or fail to enforce any of these terms it shall not mean that we have waived our right
to do so.
Assignment
The Organisers shall be entitled to assign any of our rights and obligations under these terms
provided that your rights are not adversely affected.
Severability
If it is found by a Court or any body of competent jurisdiction that any of these terms for any
reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
Third Parties
Any person, other than the Organiser, not a party to these terms shall have no rights under the
Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give
rights under some contracts to third parties who are not parties to those contracts but in this
case only the Organiser and you (or your assignees permitted hereby) have rights and
obligations under this contract.
Entire agreement
These terms, and the Additional Terms constitute the entire agreement between the parties in
connection to its subject matter and supersede any previous terms and conditions, agreement
or arrangement between the parties.
Each of the parties agrees that it has not entered into these terms in reliance on, and shall have
no remedy in respect of, any statement, representation, warranty or undertaking (whether
negligently or innocently made) by any person (whether party to these terms or not) other than
as expressly set out in these terms.
Governing Law
These terms and any dispute or claim arising out of or in connection with them or their subject
matter or formation (including non-contractual disputes or claims) will be governed by English
law. Any dispute or claim arising out of or in connection with these terms (including non-
contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of
England and Wales.
Notices
All notices given by you to us must be given to [email protected] (by using the
words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at
either the e-mail or postal address you provide to us as part of the order process or yourregistration. Notice will be deemed received and properly served immediately when we post it
on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such
letter was properly addressed, stamped and placed in the post and, in the case of an e-mail,
that such e-mail was sent to, and received by, the specified e-mail address of the addressee.
Questions or complaints?
If you have any queries at all regarding this site, the Tickets/Events featured on the site or any of
the terms, please do not hesitate to contact us by emailing us
